Terms & Conditions
1. About These Terms
These terms apply primarily to purchases made by consumers through our website.
If you purchase from NOOR as a wholesaler, retailer, distributor, corporate buyer or other business customer, separate trade terms may apply and will be agreed with you where appropriate.
Nothing in these Terms & Conditions affects your statutory rights.
2. Our Products
We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate. However, because many NOOR products are natural products, there may be reasonable variations in characteristics such as:
Size
Shape
Colour
Texture
Appearance
Product photography is intended to represent our products as accurately as possible, but colours and appearance may also vary depending on your device or screen. Packaging may occasionally be updated or changed without significantly affecting the product you receive.
3. Food Information
Where applicable, product pages and packaging will provide relevant information including ingredients, allergens, storage guidance, origin and other required food information.
Please read the information provided with a product carefully before consuming it, particularly if you have allergies, intolerances or other dietary requirements.
If you have a question about a product before ordering, please contact us at: hello@noorbrands.co.uk
4. Availability
All products are subject to availability.
Adding a product to your basket does not reserve it. We may occasionally need to limit quantities, withdraw a product or make a product temporarily unavailable.
If you place an order for an item that later becomes unavailable, we will contact you and provide an appropriate refund for any amount paid for the unavailable item.
5. Prices
All prices displayed on the website are shown in pounds sterling (GBP) unless stated otherwise.
Prices will include applicable VAT where required.
Delivery charges, where applicable, will be shown separately before you complete your purchase.
We may change our prices at any time, but changes will not affect orders that we have already accepted.
If an obvious pricing error occurs, we may contact you before accepting the order and give you the opportunity to continue at the correct price or cancel the order.
6. Placing an Order
When you place an order, you are making an offer to purchase the products in your basket. After placing your order, you should receive an email confirming that we have received it.
An order acknowledgement does not necessarily mean that your order has been accepted.
Your order is accepted when we confirm acceptance or dispatch the products to you.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
A product is unavailable
Payment cannot be authorised
There is an obvious pricing or description error
We reasonably suspect fraud or misuse
Delivery cannot reasonably be made to the address provided
If we cancel an order after payment has been taken, we will refund the relevant amount.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payment providers may carry out security and fraud-prevention checks as part of processing your payment.
You confirm that you are authorised to use the payment method provided. We do not normally receive or store your complete debit or credit card details.
8. Delivery
Available delivery methods, estimated delivery times and charges will be displayed during checkout or on our Delivery & Returns page.
Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.
We will take reasonable steps to deliver orders within the stated timeframe.
Occasionally, delays may occur because of circumstances outside our reasonable control, including courier disruption, severe weather, transport disruption or other unexpected events.
If a significant delay occurs, please contact us and we will assist where reasonably possible.
9. Delivery Information
You are responsible for providing complete and accurate delivery information. Please check your:
Recipient name
House or building number
Street
Postcode
Contact information
before placing your order.
If an incorrect or incomplete address causes an order to be delayed, returned or delivered incorrectly, we may not be able to provide a free replacement. Where an order is returned to us because of incorrect information supplied by the customer, additional delivery charges may apply if you ask us to resend it. This does not affect your rights where the error was caused by NOOR or one of our service providers.
10. Risk and Ownership
Responsibility for the products will generally pass to you when the goods are delivered to you or to a person identified by you to receive them.
Ownership of the products passes to you once we have received payment in full and the products have been delivered.
11. Cancelling an Order
If you wish to cancel an order, please contact us as soon as possible at:
If the order has not yet been processed or dispatched, we may be able to cancel it before shipment.
Once an order has been dispatched, your cancellation and return rights will depend on the type and condition of the product and your applicable statutory rights.
12. Returns and Change-of-Mind Cancellations
Consumers purchasing goods online may have statutory rights to cancel certain purchases within 14 days of receiving them.
Certain exceptions can apply, including to goods that are liable to deteriorate or expire rapidly and to certain sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken.
Where a statutory cancellation right applies, please notify us within the applicable cancellation period.
Products should be returned in accordance with the instructions provided by NOOR and, where applicable, should be unopened, unused and in their original condition.
Please see our Delivery & Returns Policy for further information. Nothing in this section limits your rights where a product is faulty, damaged, unsafe or not as described.
13. Damaged, Faulty or Incorrect Products
We want your NOOR order to arrive in the condition intended. If your order arrives:
Damaged
Faulty
Incorrect
Damaged Faulty Incorrect Not as described
please contact:
hello@noorbrands.co.uk as soon as reasonably possible.
Please include:
Your order number
A description of the issue
Photographs where appropriate
We may offer an appropriate replacement, refund or other remedy depending on the circumstances and your statutory rights.
Your legal rights regarding faulty or misdescribed goods are not affected by these terms.
14. Refunds
Where a refund is due, it will normally be made to the original payment method.
Processing times may vary depending on your bank or payment provider.
Where required by law, qualifying standard delivery costs will also be refunded.
Additional amounts paid for an upgraded or premium delivery service may not always be refundable beyond the cost of the standard delivery option.
15. Gifts
NOOR products may be purchased for delivery to another person. You are responsible for ensuring that the recipient's name and delivery address are correct.
Where gift messages or personalised messages are available, we reserve the right not to print or send content that is unlawful, abusive, discriminatory, threatening or otherwise inappropriate.
16. Promotions and Discount Codes
From time to time, we may offer:
Discount codes
Promotional offers
Seasonal campaigns
Free delivery promotions
Other special offers
Individual promotions may have their own terms, including:
Start and end dates
Minimum spend
Eligible products
Usage limits
Customer eligibility
Unless expressly stated otherwise, promotional codes cannot be exchanged for cash and may not be used in combination with other offers.
We may withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted under that promotion
17. Website Use
You may use our website for lawful personal or business purposes. You must not:
Attempt to gain unauthorised access to the website
Interfere with the website's security or operation
Introduce viruses or malicious software
Use automated systems to scrape or misuse website content
Use our website for fraudulent or unlawful purposes
Impersonate another person or organisation
We may restrict access where we reasonably believe the website is being misused.
18. Intellectual Property
The NOOR name, branding, logos, packaging designs, photography, graphics, videos, written content and other materials appearing on this website may be protected by intellectual property rights. Unless permitted by law or expressly authorised by us, you may not:Attempt to gain unauthorised access to the website
Copy
Reproduce
Republish
Distribute
Modify
Commercially exploit
our website content or branding.
You may share links to publicly available pages on the NOOR website.
19. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services including payment, delivery, analytics and social media platforms. We are not responsible for the content or availability of independent third-party websites.
Your use of third-party services may also be subject to their own terms and privacy policies.
20. Our Responsibility to You
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
RepublishYour statutory rights in relation to faulty, unsafe or misdescribed goods
Any other liability that cannot legally be excluded
our website content or branding.
If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was made.
We do not accept liability for business losses suffered by consumers, including loss of profits, revenue, business opportunity or business interruption arising from a purchase made wholly for personal purposes.
21. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control.
These may include events such as:
Severe weather
Natural disasters
Transport disruption
Courier disruption
Industrial action
Government restrictions
Significant technical failures
Supply-chain disruption
Where such an event materially affects your order, we will take reasonable steps to minimise disruption and communicate with you where appropriate. Your statutory rights remain unaffected.
22. Privacy
We process personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect personal information.
23. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version that applies to your purchase will normally be the version in force when your order is placed.
The latest version will always be available on our website.
24. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections that apply where you live.
Nothing in these terms prevents you from bringing proceedings in a court that you are legally entitled to use.
25. Contact
If you have questions about an order or these Terms & Conditions, please contact: hello@noorbrands.co.uk