Privacy Policy
NOOR respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit noorbrands.co.uk, place an order, contact us, submit a trade or corporate gifting enquiry, subscribe to marketing, or otherwise interact with NOOR.
For questions about this Privacy Policy or your personal information, please contact:
Information We Collect
When you use our website, place an order, contact us, or interact with our services, we may collect information such as:
Your name
Email address
Telephone number
Billing and shipping address
Company or business information
Order and transaction details
Website account information
Information submitted through trade or corporate gifting forms
Marketing preferences
Communications with us
Technical information such as your IP address, browser, device and website activity
Payment information is processed securely by our payment providers. We do not normally receive or store your complete debit or credit card details.
How We Use Your Information
We may use your information to:
Process and fulfil orders
Arrange delivery
Provide customer support
Manage payments and refunds
Respond to enquiries
Assess trade and corporate gifting enquiries
Manage customer and business relationships
Send marketing communications where permitted
Improve our website, products and services
Understand how visitors use our website
Prevent fraud and protect our business
Maintain appropriate financial and business records
Meet our legal and regulatory obligations
Our Lawful Bases
Depending on the circumstances, we may process your information because:
It is necessary to perform a contract with you — for example, to process and deliver an order.
We have a legal obligation — for example, to maintain accounting or tax records.
We have a legitimate business interest — for example, operating and improving NOOR, providing customer service, protecting the business and managing relevant business-to-business relationships.
You have given us consent — for example, for certain marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
Marketing
If you choose to receive marketing from NOOR, we may contact you about:
New products
Seasonal collections
Ramadan and Eid collections
Gifting
Promotions
Events
Brand news
You can unsubscribe at any time using the link in our marketing emails or by contacting us.
Cookies and Analytics
Our website uses cookies and similar technologies.
Some cookies are essential for the website to work correctly, including security, shopping basket and checkout functionality.
Other cookies may be used for:
Analytics
Website performance
Remembering preferences
Advertising
Measuring marketing campaigns
Where required, non-essential cookies will only be used after you provide consent.
Please see our Cookie Policy for further information.
Squarespace
Our website is hosted using Squarespace.
Squarespace may process information about website visitors and customers in order to provide hosting, ecommerce, analytics, security and related services.
Some information may be processed outside the United Kingdom using appropriate legal safeguards
Payments
Payments are processed through approved third-party payment providers.
Depending on the payment methods available on the website, these providers may process:
Your name
Billing details
Payment information
Transaction information
Fraud-prevention information
Their use of your information is also governed by their own privacy policies.
Who We Share Information With
Where necessary, we may share information with trusted service providers including:
Squarespace
Payment processors
Delivery companies and couriers
Warehousing or fulfilment partners
Email providers
IT and website providers
Analytics providers
Advertising platforms
Accountants
Lawyers and professional advisers
Security and fraud-prevention providers
This may include services such as Google, Meta, Instagram and TikTok where these services are enabled.
We do not sell your personal information.
International Transfers
Some of our service providers may process information outside the United Kingdom.
Where this happens, appropriate safeguards will be used as required under applicable data protection law.
How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and regulatory requirements.
The period will depend on the type of information involved.
For example:
Order and accounting records may be retained for approximately six years where required.
Customer service communications may be retained for as long as necessary to resolve an enquiry.
Trade enquiries may be retained while a potential or existing business relationship remains relevant.
Marketing information may be retained until you unsubscribe or withdraw your consent, subject to keeping limited records needed to honour that preference.
Security
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online service can guarantee complete security, but we take appropriate steps to protect the information entrusted to us.
Your Rights
Depending on the circumstances, you may have rights including the right to:
Access personal information we hold about you
Correct inaccurate information
Request deletion of your information
Restrict certain uses of your information
Object to certain processing
Object to direct marketing
Request portability of certain information
Withdraw consent where processing is based on consent
To exercise your rights, contact:
We may need to confirm your identity before completing a request
Social Media
If you interact with NOOR through platforms such as Instagram or TikTok, those platforms may process personal information independently under their own privacy policies.
We may receive information that you choose to provide when interacting with our accounts, content or advertising.
Third-Party Links
Our website may contain links to other websites or platforms.
Those organisations have their own privacy practices and NOOR is not responsible for how third-party websites use your information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on this page with an updated revision date.
Contact
If you have questions about this Privacy Policy or how your information is used, please contact:
hello@noorbrands.co.uk
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.