Medjool Date Gifting and Delivery FAQs

Frequently Asked Questions

Our Medjool dates are sourced from Jordan, a region renowned for producing exceptional Medjool dates.
We work with carefully selected suppliers and choose fruit that meets NOOR’s standards for quality, appearance and flavour.
Each NOOR box contains 27 Medjool dates, individually presented in three rows of nine.
Our signature collection uses Medjool dates, known for their naturally rich flavour, soft texture and generous size.
Yes. Each date sits in its own individual cavity within our custom presentation tray. This helps protect the fruit while creating the clean, considered presentation that is central to the NOOR experience.
The tray is sealed for protection before being placed inside our signature presentation box.

Absolutely.
Simply enter the recipient's delivery details during checkout and we can send the order directly to them.
Our signature NOOR presentation has been designed with gifting in mind, making it suitable for occasions including Ramadan, Eid, celebrations, hosts, family and corporate gifting.
Gift messaging is not currently available through checkout, but we plan to introduce additional gifting options in future.

We currently deliver throughout the United Kingdom. As NOOR expands, we hope to introduce delivery to additional countries.
Available delivery options and estimated delivery times will be shown at checkout. Once your order has been dispatched, you will receive a confirmation email and tracking information where available. During particularly busy periods, including Ramadan and other seasonal launches, delivery may take slightly longer than usual.

If you need to change or cancel an order, please contact us at hello@noorbrands.co.uk as soon as possible. If your order has not yet been processed or dispatched, we will do our best to accommodate your request. Once an order has entered fulfilment or has been dispatched, we may no longer be able to make changes.
Once your order has been dispatched, we will send you a dispatch confirmation email. Where tracking is available, your tracking information will also be included so you can follow your delivery.
Every NOOR order should arrive in the condition intended.
If your order arrives damaged, please email hello@noorbrands.co.uk as soon as possible with:
* Your order number
* A brief description of the issue
* Clear photographs of the product and packaging
Our team will review the issue and arrange an appropriate solution, which may include a replacement or refund depending on the circumstances.

Keep your dates in a cool, dry place away from direct sunlight and heat.
For the best experience after opening, follow the storage instructions printed on the product packaging.
The exact best-before date will be clearly printed on every box.
We recommend enjoying your NOOR dates before the date shown on the packaging and following the storage instructions provided.

Yes.
NOOR works with selected retailers, independent stores, wholesalers, distributors, cash & carries, corporate buyers and other trade partners. If you are interested in stocking NOOR, please visit our Trade / Become a Stockist page and submit an enquiry. Our trade team will then contact you with further information regarding availability, pricing and ordering.